FAQ

Our customer service team is available Monday to Friday from 9 AM to 5 PM CST.

You can reach us by email: info@tombachik.com

No, we don't have any physical stores under our brand name.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order has been shipped a second email containing a link to track your order will be sent. 

You can also track the status of your order in your "order history" section on your account page on the website.

Orders to be delivered in the US take 1-2 business days for processing + 5-7 business days for shipping. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by 5-10 business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

* Orders placed outside of the US typically arrive within 7-10 business days +1-2 business days for processing, please allow up to 30 days for delivery depending on the customs within your country. We have no control over customs and can not guarantee the delivery date.  In addition, we are not responsible for any duty/import taxes/customs charges you may incur. We are not responsible for any deliverable/unclaimed/lost/stolen packages. For more information please contact your country's custom.

Tom Bachik ships to addresses within the U.S., U.S. Territories, and P.O. Boxes/APO/FPO/DPO addresses.

*Orders shipped through FedEx, UPS, and DHL cannot be sent to P.O. Boxes/APO/FPO/DPO addresses.

We offer shipping to over 50 countries:

*Please check International Mail Service Suspensions Country List

Our order processing is 1-2 business days + shipping time. Typically shipments for orders placed outside of the US arrive within 7-10  business days, please allow up to 30 days for delivery depending on the customs within your country. We have no control over customs and can not guarantee the delivery date. 

In addition, we are not responsible for any duty/import taxes/customs charges you may incur. We are not responsible for any undeliverable/unclaimed/lost/stolen packages. For more information please contact your country's customs office.

Before reaching out, we encourage you to check around your property as shipping carriers may leave your package in a secure location. Please contact your local post office, they will be able to better assist you. Once a package has left our facility it is the carrier’s responsibility. Tom Bachik is not responsible for lost or stolen packages. 

For more information please contact us at info@tombachik.com

If you would like to modify an order, please reach out to our support team. Orders can not be changed once they have been processed.

To make any changes to your order, please reach out to support by submitting your request via 'contact us' form.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order has been shipped a second email containing a link to track your order will be sent. 

You can also track the status of your order in your "order history" section on your account page on the website.

If your order has not been processed and completed, then we can deliver to a different address as per your request.

To know further, you can contact us through our 'contact us' form.

We apologize for any inconvenience. Please email us at info@tombachik.com with your order number and photos/videos of the defective or damaged item.

Kindly provide us with as many details as possible so our support team can better assist you. We will review your submission and provide you with a solution as quickly as possible.

We apologize for any inconvenience. Please email us at info@tombachik.com with your order number and photos/videos of the incorrect item.

Kindly provide us with as many details as possible so our support team can better assist you. We will review your submission and provide you with a solution as quickly as possible.

We apologize for any inconvenience. Please email us at info@tombachik.com with your order number and list of missing item(s). Our support team will review your submission and provide you with a solution as quickly as possible.

Yes! You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Purchased from the TomBachik.com online store.
• Unopened and in the same condition that you received it.
• Your item needs to have the receipt or proof of purchase (#order number)

Please follow the steps below to make a return for your TomBachik.com purchase.

1. Repack the merchandise in secure packaging and enclose the invoice/receipt in the package.
2. Ship the package with an insured and traceable delivery method of your choice to the following address.
   
   Office Address:
   Tom Bachik 
   16151 College Oak
   Suite #101
   San Antonio, TX 78249
   
   
3. Notify us about your return via email with your order # and tracking information. Email: info@tombachik.com 

*Please note, TomBachik.com is not be responsible for lost or damaged items.

Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit pending your card issuer's policies.